- All products are sent directly from our location in Belgium.
- Orders are processed and shipped within 24h (except during the weekend or national holidays).
- Your order will be sent to your delivery address, as informed during the checkout procedure. Please also be aware that in the event that a delivery address is submitted incorrectly or mistyped when an order is placed, Honeysu assumes no responsibility and cannot refund your order.
All packages are shipped via Bpost and are accompanied by a tracking number delivered to you by email. You can track your order by login intoyour account or at theBpost website.
- All products are carefully packed to ensure a smooth experience. In case of loss or damage, please contact us immediately at firstname.lastname@example.org and we will respond to your request within 48h.
Honeysu currently ships to:
Europe: the 27 members of the European Union, United Kingdom (UK), Norway (NO), and Switzerland (CH).
- Outside of Europe: worldwide shipping (subject to customs duties)
Fees - NOT APPLICABLE DURING BLACK FRIDAY SALE
Prices are calculated at the checkout. When adding products to your cart, you can use our shipping estimate tool for calculating the applicable fares.
Zone 1 & BE: all orders above €50 enjoy free shipping to BE, NL, LU, DE, and FR (Zone 1).
Zone 2: all orders above €80 enjoy free shipping to the UK and select EU countries (Zone 2)
Zone 3 countries enjoy free shipping on orders above €100
During Black Friday, different fees may apply and will be displayed at the checkout.
For orders below €50 (Zone 1 and BE), €80 (Zone 2) and below €100 (Zone 3), the following fares apply:
- Domestic - Belgium: FREE on orders above €50; otherwise €3.50
- Zone 1 - France, Germany, Luxembourg, Netherlands: €4.90
Zone 2 - Austria, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Italy, Poland, Portugal, Spain, Sweden, and the UK: €9.50
Zone 3 -Bulgaria, Canada, Croatia, Cyprus, Estonia, Latvia, Lithuania, Malta, Norway, Romania, Slovakia, Slovenia, Switzerland, Turkey, and the United States: €16.50
- Other countries: €25 (below or above €100)
Customs and Duties
Please note that customers are responsible for duties and fees mandated by customs outside the European Economic Area (EU + Norway, Iceland, and Lichtenstein) and U.K.
Estimated delivery time:**
France, Germany, U.K., Luxembourg, and the Netherlands: 2 to 4 working days
Remaining EU Member States: 3 to 5 working days
Outside the EU: 4 to 10 working days
**The estimate delivery is provided by Bpost and might be influenced by external factors. In case of delay, please contact us at email@example.com